Text message consent
Hawthorne Patio Homes is a residential rental property operated by Lord Clinic, Inc. Our optional SMS program covers maintenance requests, scheduled visits, rent payment confirmations, and property service updates.
Text messaging is being prepared for launch. Sending stays disabled until carrier registration is approved and delivery has been tested. The examples below show the portal's pre-launch screens with fictional resident details; they do not enrol anyone or record anyone's consent.
Choosing texts in the portal
Residents sign in to their existing account at the resident portal, open Notifications, review their mobile number and the disclosure, and choose the unchecked text-message box. Choosing Save records the preference and time of consent. The portal displays a Saved confirmation. There is no SMS welcome message at this step.
The mobile number comes from the tenancy record. Residents contact staff to correct it. Merely providing a phone number or signing a lease does not opt anyone into texts. Residents may leave the box unchecked and still use the portal and all services.
Disclosure shown before consent
Hawthorne Patio Homes, operated by Lord Clinic, Inc., will text this number about your maintenance requests, scheduled visits, rent payment confirmations, and property service updates. Consent is optional and is not a condition of service. Message frequency varies. Message and data rates may apply. Reply STOP to stop, HELP for help.
The disclosure links to our Privacy Policy and Terms of Service.
Before choosing texts
Representative portal screen; fictional example information. The SMS checkbox starts unchecked.
After saving the choice
Representative confirmation screen for a person who chose texts and saved their preference.
Consent recorded by staff
Staff may record consent only after reading this script and receiving an express yes:
Would you like optional texts from Hawthorne Patio Homes, operated by Lord Clinic, Inc., about your maintenance requests, scheduled visits, rent payment confirmations, and property service updates? Consent is optional and is not a condition of service. Message frequency varies. Message and data rates may apply. Reply STOP to stop or HELP for help. Our Privacy Policy is at hawthorneph.com/privacy and our Terms of Service are at hawthorneph.com/terms. Do you agree to receive these texts at your confirmed mobile number?
Staff record the agreement against that person's confirmed number, with the time and the staff member's identity. Silence or a phone number on file does not count as consent. Staff may also choose their own operational notifications in Settings.
Stopping texts or getting help
Reply STOP to stop texts, or turn the text preference off in Notifications. Reply HELP for help, email info@hawthorneph.com, or call (337) 208-0944. Replying START can remove a carrier block, but does not replace the portal's recorded consent requirement.
We send no marketing or login codes through this program. Courtesy texts do not replace legal notices under a lease.